Shipping & Returns
Local Austin? We meet you. Out of town? Ship free.
Get your quote
Accept the price on our site. We email a confirmation with a prepaid FedEx label — free to you. The label includes $100 of base shipping coverage; for a higher-value device you can declare additional value at the FedEx counter, or choose a local Austin meetup to avoid carrier-shipping risk entirely.
Pack & drop off
Use any padded box you have at home. Wrap the device, drop it at any FedEx location, and keep your receipt. Your tracking number flows into our system automatically.
We inspect within 1 business day
Once the device arrives we test it against the tier you selected and email you the result the same day.
Same-business-day payout
If the inspection matches your quote, we pay you that same business day — Cash App or Zelle in minutes, Bitcoin on-chain in ~30 min, or a mailed check. Weekend or after-hours arrivals process the next business day.
Shipping coverage
The free prepaid FedEx label includes up to $100 of base coverage per box (not per device) if the package is lost or damaged in transit — it does not cover the full device value, and it's set when the label prints (the value of what's on it, capped at $100). For a high-value device, you can declare and pay for additional coverage at the FedEx counter when you drop off, or pick a local Austin meetup with no carrier-shipping risk — paid on the spot.
Shipping more than one device?
One free prepaid FedEx label covers one box, and one box can hold several devices — roughly up to 15 phones, 5 tablets or 2 laptops fit in a medium box. Each device keeps its own locked offer. Lock each device in the chat (or quote them together on the homepage) before you ship so we know what's in the box.
Already have a label? If you haven't dropped the box off yet and your label came from our chat, reopen that chat (the link we texted you), lock the new phone and tap “put it in my box — same label” — nothing new to print. That works for phones while the label has room for another (the chat tells you); a tablet, laptop or console gets its own label. If the box already went out, the chat prints a new free label right away. If your label came by e-mail, text us at (512) 960-9256 and we'll add it or send another label.
Packing several: wrap each device separately so screens don't touch, fill the gaps, and use a plain box (a sealed device's retail box goes inside the plain box). On each used device — sealed ones stay sealed — sign out of iCloud, Google and Samsung accounts and remove the SIM and case. Drop the box at any FedEx location — labels are drop-off, not pickup. The $100 base coverage is per box, not per device, and set when the label prints — adding a phone to a box that already has its label doesn't raise it.
If we change the offer
If the device's actual condition differs from the tier you selected, we'll show you what we found (with photos), explain the adjustment, and email a revised offer. You have 14 days to decide.
Accept it — we pay you that same business day.
Reject it — we ship the device back free of charge via the same carrier. No restocking fee, no questions.
If you don't respond within 14 days of the revised-offer email, we assume acceptance.
Local Austin meetups
Inside the Austin metro? Skip shipping. We meet at a public location — a bank lobby, coffee shop, FedEx Office, or another agreed public spot — inspect on the spot, and pay cash or your preferred digital method. No private-home meetups required. Most local meetups take 10–15 minutes.
Pickup hours: Mon–Sat, 8 AM – 8 PM CT.