Frequently Asked Questions

Most payouts go out the same business day we receive and verify your device. Cash App and Zelle land within minutes. Bitcoin (BTC) sends on-chain within ~30 minutes. Local Austin pickups get cash on the spot.

We send you a revised offer with photos and a written explanation. You can accept the new offer, or have the device shipped back to you free of charge. No surprise deductions.

Yes — provided your device matches the condition tier you selected (Flawless, Very Good, etc.) and isn't carrier-locked, KG-locked, or financially encumbered. Read the condition tier descriptions on the quote page carefully.

Yes. We email a pre-paid FedEx or UPS label as soon as you accept the offer. You drop the box off at any FedEx/UPS location.

All trade-ins are insured up to $1,500 by default through our shipping carriers. Higher-value devices (e.g., MacBook Pro 16, Z TriFold) are insured for their full quoted value.

Yes. If you reject the final offer for any reason, we ship the device back to you at our cost — no questions asked.

On the quote page we show a side-by-side comparison with Apple Trade-In and major carriers, plus the dollar difference. If you find a higher legitimate offer elsewhere, click the price-match pill on your quote and we'll beat it by $25.

Every device gets a full factory wipe before resale or recycling. We're certified to handle data sanitization to NIST 800-88 standards. You can also wipe the device yourself before shipping — recommended.

Yes — most of them. Pick the 'Broken' tier when getting your quote. Some catastrophic damage (severe water, motherboard failure with no power) may be priced as parts.

Enter the code on the quote page before adding to cart. Active codes apply a percentage bonus on top of your quote. Codes can be combined with promotions.

You must be 18 or older. Anyone under 18 needs a parent or guardian to complete the trade.

Yes — visit our bulk trade-in page for a dedicated quote and pickup option.